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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the exact item that you see on our website. We take great care to ensure that the product images and descriptions match what we ship to you.

However, in the rare event that you receive an incorrect item, we recommend that you record a video of yourself opening the package. This video will help us verify the mistake and assist you more quickly. Once you have the video, please contact us through WhatsApp as soon as possible so we can resolve the issue promptly.

What is Cash on Delivery?

Cash on Delivery (C-o-D) is a payment option where you pay for your order when it arrives at your doorstep. This method is safer and helps you avoid the risks of paying online, which can sometimes lead to fraud. With C-o-D, you only pay in cash when you receive your product.

How does the shipment/delivery process work?

When you order from DRGadgets.pk, your items are shipped through well-known partners like TCS and Leopard Courier. You will get a notification on WhatsApp when your package is shipped, along with a tracking number to follow your order’s progress.

Please note that we don’t own the courier companies, so we can’t be responsible for any delivery delays.

What is the estimated time to deliver my order?

Delivery time depends on where you live. For cities like Lahore and Islamabad, it usually takes 2-3 business days. For other, more remote cities, it can take 4-7 business days. Please note that business days do not include public holidays and Sundays.

How can I keep track of the status of my orders?

We will send you a tracking number via WhatsApp. If you want to check online, go to the “Track my Order” page on our website. Enter your order number and the email you used to place the order, then hit submit. You’ll be able to see the status of your order.

Will I get a confirmation call from DrGadgets.pk after placing order?

Yes, we will text you on WhatsApp, and you will need to verify your address to confirm the order.

INFORMATION ABOUT US

RETURNS AND EXCHANGES POLICY

What is DrGadgets.pk return policy?
  • You can return or exchange any product if it is incorrect, incomplete, or if the box is damaged within 3 days of delivery.
  • We do not accept returns or exchanges if you open the box, and the item is not working.
  • For items that are not working or damaged, please contact the brand owner for warranty and replacements.
  • DrGadgets.pk reserves the right to reject a return request if our return policy is misused or if the product is returned without tags or other components.
What are the conditions for return or exchange?

To return or exchange a product with DrGadgets.pk, you must:

  1. Have video proof of opening then Delivery box.
  2. Ensure the product is in the same condition as delivered: unused, genuine, and without any flaws.
  3. Keep the product seal and box unopened; otherwise, we cannot process the return.
  4. Provide the order number or proof of purchase such as email or WhatsApp screenshot (if you order via Whatsapp.
What is the procedure for Returns or Exchange?
  1. Contact Us: Chat with our agents on WhatsApp at +923471949343 or email us at [email protected].
  2. Register Your Complaint: Our support team will get in touch with you shortly to register your complaint.
  3. Prepare the Return: Make sure the product is packed properly for return.
  4. Return Charges: The return shipping charges are the customer’s responsibility. The company will not refund these charges.
  5. Refund or Exchange: Once we receive the returned product, we will give you exchange product or refund the principal amount of the product within one week.
When will I receive my exchanged item?

The transit time for the exchanged shipment is the same as our standard delivery time, which is typically 3 to 5 business days from the time the exchange is shipped. You will receive an exchange item of equal value to your original order.

STILL NEED HELP?

For further details and query kindly contact us at:

WhatsApp Number: +923471949343

Email: [email protected]